Return Policy Rommanel.com website

After closing of the order, users cannot change the payment means and/or the delivery address, ask for advancing or yet priority in the delivery.

The following rules are applicable for changes/returns:

  • Rommanel only accepts change for the size of the product purchased;
  • Rommanel does not change the model of a product or the part itself;
  • All the purchases are finals and no refund is guaranteed.

For requesting the changes permitted by this Policy, users shall send an e-mail to customercare@rommanel.com including the following information:

Rommanel will only the changes permitted by this Policy if the user’s request meets the following requirements:

  • The request shall be performed within 30 days of purchasing;
  • The product must not have suffered any kind of damage or depreciation;
  • The new size wanted by client must be available in Rommanel’s stock

In case of any doubt related to this policy, user shall send an e-mail to: customercare@rommanel.com

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