Return Policy Rommanel.com website

EASY AND FREE RETURNS

We love when our customers enjoy their stylish new jewelry, just as much as we enjoy making sure we provide an excellent retail experience! In the unlikely case you're not delighted with your purchase, here's how to request a return or exchange:

For Clients:

  1. Returns can be requested within 30 (thirty) days after receipt of the product;
  2. The product should be sealed;
  3. The product should be in its original packaging and label;
  4. The product must be received by us in unworn, original condition;

For Stylists:

  1. Returns can be requested within 15 (fifteen) days after receipt of the product;
  2. All items in the kit should be returned, as individual pieces cannot be accepted;
  3. The kit should be sealed;
  4. The items in the kit must be received in unworn, original condition;
  5. We regret not being able to accept a return as a form of payment for other purchases.

Please note that, after completing an order, we can’t change the payment method, delivery address or shipping speed.

To request an exchange or return, please send an e-mail to miami@rommanel.com Be sure to include the following information:

  • Name
  • Invoice number
  • Email

Refunds will be made to the original form of payment following receipt of the product(s).

For any questions regarding this policy, please email miami@rommanel.com.

Thanks for being a valued customer. Your complete satisfaction is very important to us.

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